Frequently Asked Questions
Everything you need to know about our premium grills and smokers.
What is the typical lead time for custom grill orders?
Since our grills are handcrafted to order, lead times typically range from 8 to 12 weeks depending on the complexity of the build and current seasonal demand.
How do you handle shipping for heavy-duty smokers?
We ship our products via LTL freight. Each unit is securely crated and bolted to a pallet to ensure it arrives at your home in pristine condition. Lift-gate service is available for residential deliveries.
What kind of warranty do you offer on your products?
We stand behind our craftsmanship with a lifetime warranty against burnout on our main fireboxes and a multi-year structural warranty on all steel components.
Do you offer financing options for larger purchases?
Yes, we partner with specialized financing providers to offer monthly payment plans, allowing you to invest in a professional-grade grill while staying within your monthly budget.
Can I customize the features on a standard model?
Absolutely. We offer a wide range of upgrades including stainless steel shelves, pull-out meat racks, gas log lighters, and custom paint finishes to make your grill unique.
What type of steel is used in your construction?
We use heavy-gauge American-made steel, typically ranging from 1/4 inch to 1/2 inch thickness, to ensure superior heat retention and long-term durability compared to mass-market alternatives.